Your privacy is important to us. To better protect your privacy we provide this Privacy Policy, which explains our information practices on WP Support Desk Website and digital properties, including mobile versions of our site (“WP Support Desk Website”). Your use of any WP Support Desk Website constitutes your agreement to the terms of this Privacy Policy.
1. The Information We Collect
When you visit the WP Support Desk Website, we may collect certain personally identifiable information you choose to disclose to us, such as your name, postal address, telephone number, and email address. We may also collect user-generated content you choose to publish on the WP Support Desk.
The WP Support Desk Website also may passively collect non-personal and aggregated information that is automatically sent to us by your web browser or device, including your Internet Service Provider and IP address, the date and time you access the WP Support Website, the pages you have accessed while visiting the WP Support Desk Website, and the Internet address from through which you accessed the WP Support Desk Website.
2. How we use Personal Information
We may use the personal information we obtain to:
- Provide and administer our products and services
- Process and fulfill orders and keep you informed about the status of your order
- Share new research and blog posts on the latest WordPress developments
- Communicate about and administer our products, services, events, courses, programs, and promotions (such as by sending alerts, promotional materials, newsletters, and other marketing communications)
- Conduct and facilitate surveys and market research initiatives
- Perform data analytics (such as market research, trend analysis, financial analysis, and customer segmentation)
- Provide customer support
Process , evaluate and respond to requests, inquiries, and applications- Create, administer and communicate with you about your account (including any purchases and payments)
- Operate, evaluate and improve our business (such as by administering, enhancing and improving our products and services, developing new products and services, managing our communications and customer relationships, and performing accounting, auditing, billing, reconciliation and collection activities).
- Verify your identity and protect against and prevent fraud and other unlawful activity, unauthorized transactions, claims
and other liabilities, and manage risk exposure and quality. - Conduct investigations and comply with and enforce applicable CE requirements and legal requirements and contractual obligations. Maintain and enhance the safety and security of our products, services, information resources and employees.
In addition, we may share your personal information to comply with the law or legal requirements, enforce or apply our Terms & Conditions and other agreements, or protect our rights, property, or safety of our users, or others.
If we or some or all of our assets are acquired by another company, including through a sale in connection with the bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this Privacy Policy.
3. Third Parties with Whom We May Share Your Personal Information
We do not share, sell, trade or rent your personal information to unaffiliated third parties.
4. Cookies
When you interact with the WP Support Desk Website, we try to make your experience simple and meaningful. When you visit the WP Support Desk Website, our web server sends a cookie to your computer. Cookies are files that web browsers place on a computer’s hard drive and are used to indicate whether you have visited the WP Support Desk Website previously. The data collected may include how you navigate around a web page and the most commonly clicked links on a specific web page. Certain technical information, such as your browser version and operating system, are also collected. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set (each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences). We use cookies for a number of purposes, including to access a customer’s account information when a customer logs into a WP Support Desk Website, so that we can provide the customer with customized content, keep track of preferences you specify while you are using our services, and to estimate and report total audience size (unique users) and traffic for WP Support Desk Website, and conduct research to improve the content and services of the WP Support Desk Website.
5. Our Commitment to Children’s Privacy
WP Support Desk does not knowingly collect personal information from visitors under the age of 16. The WP Support Desk are general audience websites or digital properties directed at general audiences. In the event that we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will delete that information.
6. External Links
The WP Support Desk Website may contain links to other websites, including social networks and websites belonging to other third parties. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies provided by other websites before you provide personal information to them.
7. Opt-Out
To opt-out of receiving promotional email messages from us, please click on the “Unsubscribe” link contained at the bottom of each email.
8. Use of Testimonials & Reviews
We may select and post customer testimonials and reviews on WP Support Desk Website, which may contain personally identifiable information such as your name and/or the city, state, or country in which you live. We will obtain your consent prior to posting any testimonial or review with your name. If you consent to post such content, it will be available to other users of the WP Support Desk Website. Your posting may also become public and we cannot prevent such information from being used in a manner that may violate this Privacy Policy or the law. If you would like us to remove or delete your name, testimonial, or review from the WP Support Desk Website, you may contact us using the information in the “How to Contact Us” section of this Privacy Policy. Note that copies of information that you have updated, modified, or deleted may remain viewable in cached and archived pages of the WP Support Desk Website for a period of time.
9. Access, Updating, and Removal of Personal Information
You may access any of your personally identifiable information that we collect and maintain, or correct, update or delete your personally identifiable information maintained by us, in each case by contacting us using the contact information provided below. We will try and respond to your request promptly. To protect customer privacy and security, we reserve the right to take reasonable steps to verify a customer’s identity prior to granting access to or processing changes or corrections to such information. We will retain a customer’s personal information for so long as its account is active or as reasonably needed by us to provide our services. We may also retain and use such information as necessary to comply with accounting, fiscal, and legal obligations, resolve disputes, and enforce our agreements.
10. Credit Card Information
WP Support Desk credit card processing is secured through Stripe. For your security all credit card information is encrypted. We do not keep your credit card information on our servers.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes to our Privacy Policy by updating this page. We encourage you periodically to check this site to learn about the information we collect, use, and share. Your continued use of WP Support Desk affirms your agreement to such changes.
12. Your California Privacy Rights
e do not share, sell, trade or rent your personal information to unaffiliated third parties. As described in this Privacy Policy, from time to time we may make your personal information available to affiliated parties. If you do not want us to share your personal information with affiliated parties, you may opt-out of this information sharing by emailing us at support[at]wpsupportdesk.com
13. How to Contact Us
Should you have other questions or concerns about this Privacy Policy, please email us at support[at]wpsupportdesk.com
14. Effective Date of Policy
This Privacy Policy was last updated as of 08/12/2018.
